Terms of service
Terms & Conditions
Welcome to Movance. These Terms & Conditions govern your use of our website and your purchase of products through our store.
By accessing our website, using our services, or placing an order, you agree to these Terms & Conditions.
1. About Movance
Movance is an e-commerce brand focused on carefully selected performance, prevention, mobility, and recovery products for active people.
Movance may sell products manufactured and fulfilled by third-party suppliers. Unless specifically stated otherwise, products sold through Movance are not manufactured by Movance.
Products identified as Movance Approved have been reviewed using our internal selection criteria, which may include product purpose, functionality, customer feedback, supplier reliability, pricing, and overall value.
Movance Approved does not necessarily mean that every product has been physically tested by Movance.
2. Product Information
We work to provide accurate descriptions, images, specifications, sizing information, and product details.
Because some products are supplied by third-party manufacturers, minor differences in packaging, color, appearance, or product presentation may occur.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
3. Product Availability
All products are subject to availability.
Because inventory may be managed by third-party suppliers, availability can change without notice.
If a product becomes unavailable after your order is placed, we may contact you to offer a replacement, alternative product, store credit, or refund.
4. Prices
Prices displayed on our website are shown in the currency applicable to your shopping experience.
Prices may change at any time without prior notice. Any price change will not affect an order that has already been successfully completed and confirmed.
Taxes, shipping fees, or other applicable charges may be added during checkout when required.
5. Orders
Placing an order does not automatically guarantee acceptance.
We reserve the right to cancel or refuse an order when reasonably necessary, including situations involving:
- Suspected fraud
- Incorrect pricing
- Product unavailability
- Incorrect product information
- Payment issues
- Shipping restrictions
- Violations of these Terms
If payment has already been collected for an order that we cancel, an appropriate refund will be issued.
6. Payment
Payments are processed through payment providers available through our e-commerce platform.
You agree to provide accurate and authorized payment information when placing an order.
Movance does not directly store complete credit or debit card information.
7. Shipping and Fulfillment
Some orders may be shipped directly from third-party suppliers or fulfillment partners.
Products in the same order may occasionally be shipped separately and may arrive in different packages.
Delivery estimates are provided for convenience and may vary depending on supplier processing, carrier performance, destination, customs, weather, or other circumstances.
Please review our Shipping & Returns Policy for additional information.
8. Returns and Refunds
Returns, refunds, exchanges, damaged products, incorrect products, and cancellations are governed by our Refund Policy and Shipping & Returns Policy.
Customers should contact Movance before returning any product.
Do not return a product directly to a manufacturer, supplier, or address displayed on the original package unless specifically instructed by Movance Support.
9. Movance Product Finder
The Movance Product Finder is designed to help customers identify products that may be relevant to their activity, goals, area of focus, and preferences.
Recommendations are based on the information provided by the customer together with our product research and selection process.
Product Finder recommendations are informational and should not be interpreted as medical advice, diagnosis, or treatment.
10. Performance, Prevention and Recovery Content
Movance may provide educational content, guides, videos, product instructions, training information, recovery tips, and other informational resources.
This content is provided for general educational purposes only.
Results may vary between individuals, and no product or educational material can guarantee improved performance, injury prevention, pain relief, recovery, or any specific physical outcome.
11. Medical Disclaimer
Movance is not a healthcare provider.
Our website, products, guides, videos, Product Finder, and support services are not intended to diagnose, treat, cure, or prevent any medical condition.
Customers experiencing persistent pain, injury symptoms, swelling, weakness, loss of mobility, or other health concerns should consult an appropriately qualified healthcare professional.
12. Intellectual Property
The Movance name, logo, visual identity, website design, original guides, videos, graphics, written content, and other original brand materials are owned by or licensed to Movance and may not be copied, reproduced, distributed, or commercially used without authorization.
Third-party product names, trademarks, images, and other intellectual property remain the property of their respective owners.
13. Customer Accounts and Information
You are responsible for ensuring that the information provided during checkout or through your account is complete and accurate.
You are also responsible for maintaining the confidentiality of any account credentials associated with your use of the website.
14. Prohibited Use
You may not use our website or services:
- For unlawful or fraudulent purposes
- To violate intellectual property rights
- To interfere with the security or operation of our website
- To submit false or misleading information
- To attempt unauthorized access to our systems
- To misuse our customer support, recommendation, or ordering systems
15. Third-Party Services
Our website may use third-party services including Shopify, payment providers, analytics tools, advertising platforms, shipping providers, fulfillment partners, and product suppliers.
Your use of certain third-party services may also be subject to their respective policies and terms.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Movance will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded under applicable consumer protection laws.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, services, policies, or legal requirements.
Updated terms will be published on this page together with a revised effective date.
18. Governing Law
These Terms will be governed by applicable laws based on the legal entity operating Movance and any mandatory consumer protection laws that apply to the customer's jurisdiction.
19. Contact
Questions regarding these Terms & Conditions can be submitted through the official Movance website or customer support channels.
Effective date: August 2026