Refund policy

Refund Policy

At Movance, we want you to feel confident about every purchase. If something isn’t right, our support team is here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and, whenever applicable, in its original packaging.

To start a return, please contact Movance Support with your order number and the reason for your request. Do not send products back to the manufacturer, supplier, or any address shown on the original package unless specifically instructed by Movance.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number together with clear photos or videos showing the issue.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution at no additional product cost to you.

Change-of-Mind Returns

If you simply change your mind or no longer want the product, you may request a return within the 30-day return period, provided the item meets our return conditions.

Unless otherwise stated or required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Non-Returnable Items

Certain products may not be eligible for return once opened or used for hygiene, health, or safety reasons. Any product-specific return restrictions will be clearly disclosed on the relevant product page whenever applicable.

Gift cards, downloadable digital products, and personalized digital content are generally non-returnable once delivered, except where otherwise required by applicable law.

Refunds

Once your return is received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to cancel it before fulfillment begins. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the normal return process may apply.

Exchanges

Product availability may vary because Movance works with carefully selected third-party suppliers. When a direct exchange is not available, we may offer a replacement, refund, or recommend another suitable solution.

Sale Items

Unless specifically marked as final sale, eligible discounted products follow the same return conditions described in this policy.

Questions or Return Requests

To request a return, report a problem, or ask about your order, contact Movance Support through our official website or support channels.

Please do not return any product without first contacting Movance Support and receiving return instructions.